SBT CONNECT USER CONFERENCE

Monday

Celebrating
Helping You
Connect.

Monday is all about education, networking, and making meaningful connections. Enjoy memory-making events plus stay in tune with the most recent developments in collections, compliance, and risk management.
MONDAY MORNING

Fishing Tournament

Watch the sunrise at the bass fishing tournament on Lake Texoma. Fishing guides will navigate the boats to ensure an optimal fishing experience. Following the tournament, there will be a fish fry.

 

Sponsored by

Vergent
MONDAY MORNING

Fishing Tournament

Watch the sunrise at the bass fishing tournament on Lake Texoma. Fishing guides will navigate the boats to ensure an optimal fishing experience. Following the tournament, there will be a fish fry.

 

Sponsored by

Vergent
MONDAY EARLY BIRD

Education Workshops

sponsored by
Hudson Cook
  • 1:30 pm to 2:15 pm: SBT Collections User Experience Workshop
    • Hosted by Leigh Ann Lindsey – VP of Client Relations

Leigh Ann Lindsey

Vice President of Client Relations

Leigh Ann’s 20+ years of experience in Financial Services in both mortgage and consumer lending verticals managing customer experience, loan servicing, and collection/recovery operations enhances her role to facilitate solutions for our customers. In her role as VP of Client Success, she leads our team members to understand your business, work as your partner, and build the best solution in SMS to complement your strategy in account and marketing messaging and services.

Before joining SBT, Leigh Ann served as VP in Collections and Customer Service in the public and private sector and held SVP and VP roles in Mortgage Servicing and collections. As a customer of SBT, she partnered to launch strategic contact center technology implementations to optimize contact performance and recoveries through successful compliant SMS collections recovery 2-way texting solutions.

  • 2:30 pm to 3:15 pm: CFPB Rule Change Workshop – What Are Your Comments?
    • Hosted by Nada Kassem – VP of Compliance & Risk Management

Nada Kassem

Vice President of Compliance and Projects

Nada serves as the VP of Compliance, Project and Risk Management for Solutions by Text and ensures that SBT operates compliantly and abides by all applicable laws and regulations. Nada also oversees the Risk Management Framework and activities and is an advocate for a healthy compliant culture.

Prior to joining SBT, Nada served as the Director of Compliance Program Management and oversaw the remediation of regulatory issues throughout the organization. During her tenure at Exeter she has lead the execution of over 100 corrective action strategies and built a Governance, Risk Management and Compliance (GRC) framework from the ground up.

Nada is the youngest of four children and has eight nieces and nephews who all live in the Dallas area. She is family oriented and spends most of her free time with them.

  • 3:30 pm to 4:15 pm: How to Effectively Kick your Business into High Gear using the SBT Product Tool Box
    • Hosted by Vivek Rao – Senior Vice President of Product

Vivek Rao

Senior Vice President of Product

Vivek Rao serves as Senior Vice President of Products for Solutions by Text. In this role, he works closely with SBT’s clients to integrate their software platforms with SBT’s portfolio of SaaS capabilities. Prior to joining SBT, Vivek was an independent consultant working with early-stage ventures, developing business models, growth strategies and go-to-market plans. Previously, Vivek ran product management for several premier online properties including Mobiloans (a line of credit product serving the under-banked), the hotel line of business at Travelocity, and Yahoo! Mail’s core platform and international editions. Vivek started his career in product marketing at Intel in California.

Vivek holds an MBA from Carnegie Mellon University and a BS Mathematical Sciences from the University of California, Santa Barbara. Vivek has been married for 13 years and enjoys spending time with his wife and two young children. In his spare time, Vivek enjoys biking and international travel with his family.

Then watch the sunset and enjoy Texas BBQ on a luxurious private party boat on Lake Lewisville with your SBT team and colleagues.
MONDAY EVENING

Sunset Cruise

Watch the sunset and enjoy Texas BBQ on a luxurious private party boat on Lake Lewisville with your SBT team and colleagues.
MONDAY EVENING

Sunset Cruise

Ready to Connect?

Ready to Connect?